I cannot find the product I am looking for.
Use the search bar to find the product you're looking for. If you are still unable to locate it, feel free to email us at contact@rawessentials.com.sg
I tried to add an item to cart but it is sold out, what do I do?
This may have occured due to the quantity settings on our website. Please email us at contact@rawessentials.com.sg for assistance.
What are your payment methods available?
Our payment methods are credit card, Grabpay, and Atome.
I have made the payment but my order is still on hold?
Some payment methods may require more time to confirm the transaction (e.g. payment gateway delay). Once the order is under processing, you will receive updates via email.
Can I cancel my order?
We understand this may be disappointing; however, once an order is confirmed, we are unable to cancel or make any changes.
I did not receive my order, what should I do?
Feel free to reach out to us at contact@rawessentials.com.sg, we will be most happy to assist you.
Do you ship internationally?
We only deliver within Singapore at the moment.
I would like to get a larger bulk, it that possible?
If you’re looking to place a bulk order, just drop us an email at contact@rawessentials.com.sg with the items and quantities, and we will help you out!
What is the expiry date for the products?
Every product has the best before date labelled, so you can shop with confidence.
Are the products natural or organic?
Most of our products are natural, and the organic ones are labelled accordingly.
I called a few times but no one is answering the phone.
For orders and shipping enquiries, feel free to WhatsApp us at +65 8111 9847. Alternatively, you may email us at contact@rawessentials.com.sg, we are happy to assist with anything else you may need.
Can I go to your office to take a look at the products?
We apologise that this option is not available at the moment. Thank you for your kind understanding!
