Your satisfaction means the world to us! We are happy to exchange faulty or incorrect items within 7 business days from delivery.

To help us make things right:

• Please return the item to us for a quick quality check—this helps prevent similar issues in the future.

• Make sure the product is in original, unused condition, with its packaging intact, and in perfect saleable condition.

When Returns or Exchanges aren’t possible:

For hygiene, safety, and practical reasons, we can’t accept returns or exchanges for:

• Items purchased by mistake or if you change your mind

• Damage that happens during shipping

• Used or opened items

• Sale items

• Products that are hygiene-sensitive, like butters, colorants, essential oils, fragrance oils, herbs & flowers, liquids, plant oils, powders, soap bases, waxes, etc.

• Butters with low melting points may soften or melt in hot & humid weather—unfortunately, we can’t accept returns for this.

How to request a Return or Exchange:

1. Email us at contact@rawessentials.com.sg with photos of the product before sending it back.

2. Once we receive your return, we’ll process an exchange or refund on a case-by-case basis. Refunds cover the purchase value only, excluding the original shipping cost.

A Few Important Notes:

• Items must be returned in their original, undamaged packaging—otherwise, we won’t be able to process an exchange or refund.

• Unless the item is faulty or incorrect, return shipping costs are your responsibility.

• The item is your responsibility until it reaches our warehouse, so please pack it securely to prevent any damage during transit.